Refund Policy

Returns  

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Only faulty or damaged items will be eligible for a return or exchange. 

We perform quality checks on all our products prior to dispatch and are confident that all orders are up to standard before being sent. However, in the rare instance your product is faulty or damaged, please email hello@thornbill.com.au your order number and photos of the damages for assessment.  

Once request for return is approved, return the item in the same condition you received it (unused) and in its original packaging, along with proof of purchase to:  

Thornbill  
112 Mitchell Street  
Merewether NSW 2291  

Australia  

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.  

 

Exchanges & Refunds  

Once your return is received and inspected, we will notify you of our approval or rejection of your exchange or refund.   

If you are approved for an exchange, a replacement will be shipped to you at no extra cost to you.  

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.   

Refunds will not be given for parcels lost by the postal service, however, please notify us immediately if this happens so we can investigate.  

 

Late or Missing Refunds  

If you haven’t received an expected refund, first contact your credit card company as it can take some time before your refund is officially posted. Next contact your bank and if you still have not received your refund, please contact us at hello@thornbill.com.au. 

 

Cancellations  

If you have made a mistake and would like to cancel an order, please contact us as soon as possible as we are unable to cancel orders once the goods have been dispatched.